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Common Problems And Solutions When Using Hearing Aids

Do you ever experience problems with your hearing aids?

In this blog post, we discuss a number of hearing aid issues and how to solve them.

Hearing aid problems and solutions

Wearing hearing aids is by no means a complicated issue. Nevertheless, sometimes wearers encounter certain problems. Most of them are related to the performance of the device and usually can be easily remedied as they are often caused by battery issues or poor maintenance. Whatever the problem, though, there is always a solution and with the correct identification; you will be able to solve the matter without an inconvenience of time without the aid or waiting for an appointment to see a specialist.

Common hearing aid issues

Some of the most common problems with hearing aids and their respective solutions can be found below. However, if the solutions offered do not improve the performance of your hearing device, it is highly advisable that you turn to your audiologist for professional help or to your supplier for replacement if the device is defective and in warranty.

The hearing aid produces no sound: There are various reasons for a hearing aid to appear “dead”. The first thing you should do is to make sure that the device is switched on and that the microphone setting is activated. Then check if the batteries are the right size, if they are correctly inserted and if the compartment door is closed. A depleted battery can cause the hearing aid to stop working so if you notice that, you should replace it immediately as keeping old batteries inside may damage the device.

Another action you can take is to see if the earmould, tubing or microphone ports are clogged up, e.g. with earwax or moisture. If that is the case, you should carefully clean them up and leave them to dry.

The hearing aid makes a “scratchy” sound: It is possible for the hearing aid to make some unusual sounds that resemble scratching or hissing. Most often, those are caused by a collection of dust, lint or moisture. You can remove dust by switching the device on and off a few times. If the hearing aid is moist, you should immediately dry it with a soft tissue, remove the battery and leave the battery compartment open. It is best to use a special dehumidifier for hearing aids.

Sometimes the scratchy sounds are accompanied by the aid going on and off repeatedly. You should check that the batteries are inserted correctly and making the right contact.

The hearing aid makes a “whistling” sound: The common reasons for a whistling sound are a few. First, try to adjust the volume, as it may be too high. Then, check if the hearing aid batteries are weak and need replacement. The problem could be also that your earmould is not inserted in the right way, it is best to take it off and adjust it carefully again.

The sound is distorted or weak: Sound distortion and weakening are not extraordinary with hearing aids. Usually, you need to replace the batteries and check the volume as it may be too high. If that does not help, then look at the tubing and the earmould to see if they are blocked up with moisture or earwax and clean them if necessary. Again, this issue may be caused by a partially blocked microphone port which should be clear of any wax or debris.

About Freehearingtest

We are one of the world's leading hearing aid specialists. We supply a range of affordable hearing aids, hearing aid batteries in the most popular sizes from top manufacturers, as well as amplified devices to better the lives of the hearing impaired.


If you have any questions about hearing aids, please get in touch and our expert team will do their best to help you.