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Terms & Conditions

Any Order and subsequent purchase of Goods (as defined below) or services from Freehearingtest shall be governed by the following terms and conditions. Please read them carefully.


In these Conditions: "Freehearingtest" is trading on the internet at www.hearingdirect.com and by mail order to: Freehearingtest Ltd, Unit 4 Nine Mile Water, Nether Wallop, , , United Kingdom

"We" / "Us" / "Our" refers to Freehearingtest, "You" / "Yours" refers to the Customer.

Freehearingtest Ltd. is a company registered in England and Wales with the Company Number: 06967190, and VAT registration number: 980063621.

Registered office: Elsley Court, 20-22 Great Titchfield Street, London, W1W 8BE

Trading office:Freehearingtest Ltd, Unit 4 Nine Mile Water, Nether Wallop, , , United Kingdom

Customer Obligations

By submitting your order to Freehearingtest you confirm:

  • You are aged 18 or over.

Orders for Goods 

  • Orders to Freehearingtest must be submitted either via the web at www.hearingdirect.com or or by phone by contacting the phone number at the top of each web page.
  • Submission of an Order represents an offer to purchase Goods from Freehearingtest, and we may confirm receipt of this offer via email (if the Order is placed via the Site) or in writing (if the Order is placed via mail order).
  • Orders are only accepted by us once your payment has been processed. We will confirm acceptance of your Order via email or in writing. Orders to Freehearingtest will constitute acceptance of our privacy policy .

Limitations of Supply

  • We will make a reasonable effort to ensure that all Orders are fulfilled; however we cannot guarantee the availability of Goods. If the Goods you have ordered are unavailable, we will attempt to contact you to give you a choice to receive an alternative or a refund. If we are unable to contact you, your Order will be cancelled and you will be given a full refund.

Prices and Payment

  • Prices stated are inclusive of any Value Added Tax (VAT) that may be required to be remitted to tax authorities by Freehearingtest.
  • We will use best endeavours to ensure the accuracy of the prices and price related information stated on the Site.
  • However we cannot guarantee that we will not make a mistake and misprice an item inadvertently. If this is the case, we will notify you of the error before your payment is processed. You will then have the choice to either accept the correct price or to cancel your Order.

Delivery and Carriage

  • We will make reasonable endeavours to ensure your Goods are dispatched to you as quickly as possible after placing your order. In most cases we will dispatch your Goods within 48 hours of order receipt; we will contact you if, for any reason, this is not possible. All orders will be delivered by International Standard delivery.
  • Delivery of the Goods will be made to the address provided by you at the time you placed your Order.
  • If your Goods are not delivered safely within a reasonable number of days of you receiving notification of dispatch, you should contact us. Customers should promptly inspect goods delivered to them to satisfy themselves that any goods delivered to them are as expected.
  • In the case of non delivery, if either Freehearingtest or our courier is at fault, you will be offered the choice of a full refund or re-delivery.

Returns (of Goods)

Please see our returns policy for full details on dealing with returns.

Copyrights and trademark

  • The Site's design, names, text, images, graphics, logo are all owned by, or licensed to, Freehearingtest. They may not be reproduced for any commercial or public purpose without the expressed consent of Freehearingtest.
  • The "Freehearingtest" name or any other registered or unregistered trademarks displayed on the Site may not be used without the prior consent of Freehearingtest.

  • These Terms and Conditions of Sales should be read in conjunction with Freehearingtest's Privacy Policy. Your statutory rights are not affected. For more information about your statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website at: www.consumerdirect.gov.uk.

Your right to cancel

  • Under the United Kingdom's Consumer Contracts Regulations 2013, you have the right to cancel the contract for the purchase at any point from the time of ordering until fourteen calendar days after delivery.
  • If we've already shipped your order, you'll need to package the items and send them back to us. If we don't receive the item back from you, we may arrange for collection of the item from your residence at your cost. We will refund the relevant part of the purchase price for that order as soon as possible, and in any case within 30 days after we receive your notification.
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