Frequently Asked Questions

Please see our list of the most frequently asked questions below, if your question is not answered then feel free to ask our online audiologist:

Joan McKechnie

My name is Joan, your online audiologist. I'm here to help and would be delighted to answer any questions you have. Please click here to send me your question and I promise to reply within 24hrs. In addition, if you have recently purchased a hearing aid from HearingDirect.com or would like to read about wearing a hearing aid for the first time, feel free to download my guide.

PDFJoan's Hearing Aid Guide

 

Current most common
  1. Why are HearingDirect.com hearing aids so cheap?
  2. What if I buy a hearing aid and it does not help me?
  3. How long do the batteries last for?
  4. How will I know if a particular hearing aid is right for me?
  5. Do I need one or two hearing aids?
About HearingDirect.com
  1. Why are HearingDirect.com hearing aids so cheap?
  2. Is payment to HearingDirect.com secure?
  3. Is there a phone number I can use to contact HearingDirect.com?
  4. Who is HearingDirect.com?
  5. Do you have a qualified audiologist I can contact?
  6. What about old expired batteries and other electrical items, do you offer recycling facilities?
Product Information
  1. Is there a choice of colours of hearing aids?
  2. >How long do the batteries last for?
  3. Do HearingDirect.com hearing aids fit all ears?
  4. Can I wear glasses with my hearing aid?
  5. What is a telecoil?
  6. Who makes HearingDirect.com hearing aids?
  7. Will a HearingDirect.com hearing aid be right for my hearing loss?
Buying a hearing aid
  1. Can I get a hearing aid on the NHS?
  2. How much do hearing aids cost from High Street shops?
  3. Why do hearing aids cost so much?
  4. What if I buy a hearing aid and it does not help me?
  5. Will a hearing aid make my hearing loss worse?
  6. If it is too loud will it damage my hearing?
  7. What is the warranty on my hearing aid?
  8. Can I buy a hearing aid if I live outside of the UK?
  9. How easy is it to return my hearing aid for my money back?
  10. Is hearing loss common?
  11. What if my hearing aid stops working?

Can I get a hearing aid on the NHS?

The NHS now offers high quality digital hearing aids and at HearingDirect.com we have no problem with recommending this free service. The limitation is that there is often a considerable delay in being able to get an NHS hearing aid – waiting times vary however, all audiology departments are now meeting the 18 week Government target for issuing new hearing aids. Most people find it inconvenient to have to visit a hospital; HearingDirect.com offers a more convenient, good value alternative to the NHS

How much do hearing aids cost from High Street shops?

There are a wide range of prices advertised by the High Street shops but the average cost of a single hearing aid is over £1000.

Why do hearing aids cost so much?

Hearing aids from High Street shops carry a large mark up from the manufacturer’s costs. When buying from the High Street you pay for their marketing campaigns to get you into their shops, their expensive shop rental and their sales staff costs.  None of which you pay for at HearingDirect.com; we pass these savings directly on to you.

What if I buy a hearing aid and it does not help me?

It takes time to get used to a hearing aid delivering sounds that you may not have heard for a while, so give yourself a chance to get used to your hearing aid but if it still doesn’t help simply send it back for your no quibble money back guarantee. Or you can try another one of our hearing aids that may suit you better for another thirty days. (See our returns policy)

;Is there a choice of colours of hearing aids?

There is a wide choice of colours. Go to our products page to check out which suits you.

How long do the batteries last for?

The life of your hearing aids batteries will vary depending on length of daily use. Estimated battery life for all our hearing aids can be found on the following table: Which Hearing Aid is Right For Me. All HearingDirect.com hearing aids come with a free packet of batteries to get you started.

Will a hearing aid make my hearing loss worse?

Hearing aids will not make an existing hearing loss worse. The longer you wait before using a hearing aid the longer your sound processing areas within the brain are left without stimulation. We recommend that you try one of our hearing aids on our risk free 30 day trial to see what they can do for you.

Do HearingDirect.com hearing aids fit all ears?

Ears are different sizes and shapes, as individual as people. At HearingDirect.com, we have developed products that will fit the vast majority of ears and if yours doesn't fit simply send it back for your no quibble money back guarantee.

If it is too loud will it damage my hearing?

All HearingDirect.com’s hearing aids comply with the requirements of the Medical Device Directives within European legislation. Our hearing aids are programmed with safe amplification settings.   

Can I wear glasses with my hearing aid?

Yes. There should be no problem with wearing glasses with HearingDirect.com’s hearing aids.  Just exercise a little more care when taking your glasses off.

What is the warranty on my hearing aid?

All HearingDirect.com’s hearing aids are guaranteed against defects and faulty workmanship for a period of 12 months. This warranty does not cover hearing aids that have been tampered with, or suffered physical damage.

Can I buy a hearing aid if I live outside of the UK?

Yes we do ship to many countries and can take the payment in various currencies. Contact our customer services team for more information on (+44) 1 264 313 110.

Why are HearingDirect.com hearing aids so cheap?

We have cut out a lot the expense in the process of buying of a hearing aid.  No expensive shops, no expensive staff; we have passed all those savings directly on to you.

Is payment to HearingDirect.com secure?

Yes, we offer a full independently secured payment facility. We never hold or see your card details; we simply receive confirmation from the secure payment server that payment has cleared.

How easy is it to return my hearing aid for my money back?

It’s simple, please click here to see our returns policy and procedure.

Is there a phone number I can use to contact HearingDirect.com?

Please feel free to leave a message on .

In order to offer such great value, we seek to minimise our costs. Therefore we do not operate an expensive call centre so if we cannot take your call please leave a message and we will respond as promptly as possible. Further more, you can address your query directly to our resident expert audiologist or our customer service team. You can also write to us at our address on our contact us page. Full contact information can be found on the contact us page.

Is hearing loss common?

According to the Royal National Institute for the Deaf, about one in seven of the population suffers from hearing loss, so it is more common than many people think.

What is a telecoil?

A telecoil is used to access loop systems found in many public buildings. Some or our hearing aids offer this feature, please click on the following table to find out which of our models offer this useful feature: Which Hearing Aid is Right For Me .

Who is HearingDirect.com?

Read all about us here.

Who makes HearingDirect.com hearing aids?

HearingDirect.com’s hearing aids are sourced from some of the world's leading manufacturers and are carefully selected for their build and performance quality. At HearingDirect.com we are committed to providing outstanding value without compromising on quality and we are continually reviewing and monitoring new and existing manufacturers to ensure we meet those commitments.

Do you have a qualified audiologist I can contact?

Click here to address a query directly to our resident expert audiologists.

What if my hearing aid stops working?

Please refer to the troubleshooting guide at the back of your user guide. If none of these troubleshooting hints solves the problem, your HearingDirect.com hearing aid carries a 12 month warranty from the date of invoice and can be sent back to us for repair. Our warranty covers defects in material or faulty production, except batteries.

This warranty will become invalid if the hearing aids have been tampered with, misused or altered in any way, or if the serial number has been altered, defaced, removed, or if any repairs have been made without authorisation. Please keep your invoice as this acts as your warranty. You may be required to provide proof of purchase so keep your invoice safe throughout the warranty period.

Will a HearingDirect.com hearing aid be right for my hearing loss?

All of the HearingDirect hearing aids are sent from our manufacturers with pre-programmed amplification geared at aiding mild to moderate hearing loss; particularly that which is attributable to the natural aging process, where people experience more problems hearing higher frequencies than the lower frequencies.

The software programme in HearingDirect products is therefore designed to offer less amplification for low frequency sounds and more amplification for high frequency sounds.

Pre-programmed hearing aids such as the ones featured on HearingDirect.com are becoming more and more popular. They offer the opportunity to many more people with mild to moderate hearing loss to see if amplification will bring an improved quality of life, at a much more affordable price.

In addition, many of our models can be programmed to a specific hearing loss with a supplied audiogram, please call our FREEPHONE number at the top of this page for more details.

Our 30 day money back guarantee also provides peace of mind that if you do not experience any improvement in hearing after trying a HearingDirect hearing aid; it can be sent back to us freepost within 30 days of receipt for a full product refund.

How will I know if a particular hearing aid is right for me?

All the HearingDirect.com hearing aids are preprogrammed with amplification geared at aiding mild to moderate hearing loss; particularly that which is attributable to the natural aging process, where people experience more problems hearing higher frequencies than the lower frequencies.

Because the level of amplification level is similar, your choice can be driven by personal preference for style/design/colour, whether you want user controls such as volume controls or programme buttons or even what kind of battery life you would prefer. If you require further product information please do contact us.

In addition, many of our models can be programmed to a specific hearing loss with a supplied audiogram, please call our FREEPHONE number at the top of this page for more details.

Do I need one or two hearing aids?

If there is hearing loss on both ears, from an audiological point of view aiding both ears is usually recommended.

There are a number of advantages of ‘binaural’ hearing – e.g. localisation ability can be better preserved.

If you do not want to purchase two at once, but are still unsure as to which ear to wear something on, some of the HearingDirect products can be used interchangeably on either the left or right ears. Please call our FREEPHONE number at the top of this page for more details.

 What about old expired batteries and other electrical items, do you offer recycling facilities?

Under the Waste Battery Regulations, we are now offering a take back scheme for all portable waste batteries at our office (you can find the address at the bottom of the contact us page - click here) . You can return your waste batteries to our business premises in person (please do not post), or alternatively you can find your nearest local waste portable battery recycling facility at www.recyclenow.co.uk

Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points.

What about unwanted electrical equipment, do you offer recycling facilities? 

Please do not throw electrical equipment in your bin. The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. Your cooperation is requested by choosing one of the following two alternatives to dispose of your old electrical equipment: 

1. Recycle locally. You can find your nearest electrical equipment recycling centre by going to: www.recycle-more.co.uk/banklocator/banklocator.aspx and entering your postcode. Uncheck all the boxes by clicking on “All” and then check the box for “General WEEE” and press “Enter” on your keyboard. You will then get both a map and address for your nearest WEEE recycling centre. 

 2. In the UK distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. 

As a responsible retailer, we have met the requirements placed on us by offering all customers buying new electrical equipment free take-back of their old electrical equipment on a like-for-like basis at our premises. Simply hand unwanted items to a member of staff.

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