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Certain items on the HearingDirect.com website are available zero rated and therefore free from VAT (Value Added Tax) at the current rate of 20%. Just lookout for the seal opposite for products that qualify but if there is any doubt or you would like to check its availability, please contact our Customer Services Team on who will check the availability of the item as a potentially zero-rated product.
If you are eligible to claim relief from VAT, please click on the link below to access the VAT Relief Form.
VAT Relief Form
Please print out the form and send the completed form to us by post at the following address:
We will process the form upon receiving it, and a refund of the VAT amount will be made to your account, normally within 3 working days.
Who Can Claim Relief From VAT?
If you are disabled or have a chronic medical condition, you are eligible to claim relief from VAT. There is no need to register with HM Revenue and Customs. Simply fill in the VAT Relief Form and return it to us at the above address.
A detailed explanation of the rules surrounding who is eligible to claim relief from VAT is available from the HM Revenue and Customs website. The document is entitled VAT Reliefs For Disabled People. The reference for this document is Notice 701/7 (August 2002) page. To go directly to this page to view the detailed guidelines, please click here.
Can I Claim VAT Relief On Behalf Of Someone Else?
Yes, however the person that you are claiming on behalf of must be disabled or have a chronic medical condition in accordance with the guidance notes available on the HM Revenue and Customs website.
When claiming on behalf of another, please state your name and contact telephone number alongside the name of person claiming the relief who has a disability or chronic medical condition.
A detailed explanation of the rules surrounding claiming on behalf of someone who is eligible for relief from VAT is available from the HM Revenue and Customs website. The document is entitled VAT Reliefs For Disabled People. The reference for this document is Notice 701/7 (August 2002). To go directly to this page to view the detailed guidelines, please click here.
Can I claim VAT relief at the time of purchase?
The VAT relief can be made once we receive the form, if you would like to send the completed form ahead of the purchase then we can process the order VAT free. We will contact you on receipt of the form to make the payment arrangements.
How Will The VAT Be Refunded?
When purchasing the goods from our website, www.hearingdirect.com, the full amount including VAT will be charged. Please complete and return the VAT Relief form to us. As soon as we receive the form, we will process the information, and a refund of the 20% VAT that you have been charged will be automatically refunded to your account. This is normally processed within 3 business days.
If you have any queries about the refund, or the amount to be refunded, please contact our Customer Services Team on . They will be happy to assist you with any queries or questions you may have.
How Much Will Be Refunded?
The full 20% VAT will be refunded on the item, subject to a completed and eligible VAT Relief Form.
I Can't Find The Answer To My Question Here
Please contact our Customer Services Team on for more information. We will be happy to answer any questions you may have and provide as much information as we can.
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